How does it work?
CLAPA staff and volunteers will match you to a Peer Supporter who we think best matches your situation and reasons for contacting us. Please include any information below which you think will help us to help you better.
If you or the person you are referring needs urgent support, please contact your local cleft team and ask for an appointment with the clinical psychology team. You can find their contact details here https://www.clapa.com/treatment/nhs-cleft-teams/If you would like to speak to Samaritans or Parentline their numbers are:Samaritans 116 123Parent line 0808 800 2222
Below is a space for you to tell us about yourself so we can match you to someone with similar experiences. Please give us as much detail as possible.
Keeping Your Data Safe
When you submit your data it will be kept in Formstack where it is accessible to a few selected admin staff. It will be sent via email to our Peer Support inbox where a staff member or trained volunteer will use it to match you up with a Peer Supporter. Some data, excluding details of what you want to talk about, will be stored in our secure Salesforce database to help us keep track of our matches. Information about your use of this service will be visible only to select CLAPA staff.
Your data will only be shared with your Supporter and selected, trained CLAPA Staff as necessary to deliver and evaluate this service. All discussions are confidential within CLAPA and wherever possible you will be kept anonymous, except in circumstances such as if a Peer Supporter feels you are at immediate risk of harm. In this case your Peer Supporter would contact CLAPA and possibly the Police or local Safeguarding Board as appropriate.