Peer Supporters

How does it work?

CLAPA staff and volunteers will match you to a Peer Supporter who we think best matches your situation and reasons for contacting us. Please include any information below which you think will help us to help you better.

If you or the person you are referring needs urgent support, please contact your local cleft team and ask for an appointment with the clinical psychology team. You can find their contact details here https://www.clapa.com/treatment/nhs-cleft-teams/

If you would like to speak to Samaritans or Parentline their numbers are:

Samaritans 116 123

Parent line 0808 800 2222

Name*

First Name

Last Name

Phone

Email Address*

Confirm Email Address*

UK Post Code (e.g. AB11 1AB)*

This helps us work out which Cleft Team is nearest to you.

How and when would you prefer to be contacted?

Email Phone (Anytime) Phone (Day) Phone (Evening)

Other:

Is there any language you use other than English?

Below is a space for you to tell us about yourself so we can match you to someone with similar experiences. Please give us as much detail as possible.

Are there any particular concerns you have or any topics you would like to talk about?
What kind of cleft were you born with?
How old are you?

What would you like to talk about?*

If you would rather give this information to us directly, email peersupport@clapa.com.

REQUEST DATE

Data Source

More Information

How did you hear about this service?

This helps us make sure we're advertising this service in the right places.

How you found out about this service (other)

Keeping Your Data Safe

We'll take good care of your data as per our Privacy Policy, and will only store and use it to deliver this service or to fulfil our legal and safeguarding obligations.

When you submit your data it will be kept in Formstack where it is accessible to a few selected admin staff. It will be sent via email to our Peer Support inbox where a staff member or trained volunteer will use it to match you up with a Peer Supporter. Some data, excluding details of what you want to talk about, will be stored in our secure Salesforce database to help us keep track of our matches. Information about your use of this service will be visible only to select CLAPA staff.

Your data will only be shared with your Supporter and selected, trained CLAPA Staff as necessary to deliver and evaluate this service. All discussions are confidential within CLAPA and wherever possible you will be kept anonymous, except in circumstances such as if a Peer Supporter feels you are at immediate risk of harm. In this case your Peer Supporter would contact CLAPA and possibly the Police or local Safeguarding Board as appropriate.